Frequently Asked Questions
I have received the wrong item:
Oh no, we’re so sorry to hear this has happened with your order! We want to sort this out for you straight away so please send over images of the incorrect item, the packaging this was delivered in and the invoice included inside your parcel to Info@bodyhug.co.za . One of our friendly customer service agents will then be on hand to resolve this for you immediately.
My item arrived damaged and faulty:
We are deeply sorry to hear this has happened to your item. All products are checked thoroughly prior to being dispatched so we are sorry your item must have slipped through the net! Please send over your order number and an image of the damaged item to Info@bodyhug.co.za and we will have this sorted for you immediately.
My item got broken after I wear:
We are sorry to hear your item has become damaged after wear. We pride ourselves on the quality of our items and truly believe they should last a lifetime and not just one wear or wash. Please attach an image of the damaged item in an email to Info@bodyhug.co.za and one of our customer service agent will be in touch with a solution.
Can I cancel or change my order after I have placed it?
We know our customers want their items as soon as possible so as soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled to one of our info@bodyhug.co and we’ll try our best to sort this for you!
Why isn’t my promo code/voucher working?
Your order doesn't meet the terms & conditions of the promotion
Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date. Terms & conditions will be issues on the email sent to you or on the offers page.
You have already applied a promotion to your cart
You may only apply one promo code per checkout.
The code was for a specific user
Some promo codes are locked to a user. Please check that the account you are logged in to is the same account that the promo code was sent to.
For more information on promotional codes see our Terms and Conditions.
Do you do refunds?
Unfortunately, we do not do refunds, however we can do exchanges (as long as the item is available upon return of item).
Our delivery & collection options and what they cost:
Bodyhug currently offers delivery to your home or office anywhere in South Africa.
- Delivery in Gauteng province is R80.
-Delivery in all other provinces is R99 (Eastern Cape, Free State, KwaZulu-Natal, Limpopo, Mpumalanga, Northern Cape, North West, Western Cape)
- Delivery is FREE for orders R799 or more.
- We currently deliver anywhere in South Africa.
- Deliveries takes 2 - 4 days working days in Gauteng.
- Deliveries takes 2 - 7 days working days in all the other provinces (Eastern Cape, Free State, KwaZulu-Natal, Limpopo, Mpumalanga, Northern Cape, North West, Western Cape)
- Deliveries are only done between 9:00 AM and 5:00 PM from Monday to Friday (excluding public holidays).
What size should I order?
We always want our products to fit our customers perfectly, so we provide a size guide. All our products generally fit true to (UK) size. If you require further help with sizing, our customer service representatives can recommend you a dress size if you send over the item name and your bust, waist and hip measurements via one of our contact platforms. Click to view the size guide.
What payment methods are available?
Payment can be made by:
Credit & Cheque card: VISA & Mastercard
Debit card: Maestro & Visa Electron
Instant EFT through Payfast
Manual EFT/Deposit directly into our bank account
Masterpass
Zapper
For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.
Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.
How safe is it to use my credit card / Cheque card on your site?
All payments done using credit cards and Cheque cards go through PayFast. PayFast use of the 3D-Secure authentication system. Please visit payfast.co.za to learn more about how your data security is secure.
Where is my order? How can I track the status of my order?
You can also track your order by navigating to Customer Care (under the Customer Care section of our website). Here you’ll see "Track Your Order".
What are your hours of operation?
Our website is always open – you can purchase 24 hours a day, 365 days a year.
If you have a query you can reach out to us through the Contact Us form. Our agents will get back to you within 24 hours.
If you would like to speak to an agent, our Customer Service team are available at the following times:
Monday-Friday: 09:00 to 18:00
Saturday: 9:00 to 12:00
Sunday: 11:00 to 12:00
Public Holidays*: 10:00 to 12:00