Privacy Policy

 

At Bodyhug, your privacy matters. We are committed to protecting the personal information of our customers, in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website bodyhug.co.za or interact with us online.

1. Information We Collect

When you use our website or services, we may collect the following types of personal information:

  • Personal details: Name, surname, date of birth

  • Contact information: Email address, phone number, delivery address

  • Payment details: Billing address, partial credit card data (processed securely via PayFast and Yoco payment gateways). To learn more visit https://payfast.io/privacy-policy/ and yoco.com

  • Account information: Login credentials if you create an account

  • Usage data: IP address, browser type, pages visited, time spent, and referring URL

2. How We Collect Information

We collect your personal information through:

  • Direct input by you (e.g., when you place an order, create an account, or sign up for newsletters)

  • Automated technologies (e.g., cookies, analytics tools)

  • Communication with us via email or social media

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate order updates and promotions

  • Provide customer support

  • Improve our website and customer experience

  • Comply with legal obligations

We will only use your personal information for the purposes for which it was collected, unless we are required or permitted by law to use it for another purpose.

4. Sharing of Information

We will never sell your personal information. We may share your data with:

  • Third-party service providers (e.g., payment processors, couriers, website hosting providers) for the purpose of fulfilling your order or supporting our services

  • Regulators or legal authorities when required by law or in the protection of our legal rights

Each third party we engage is contractually obligated to comply with data protection standards equivalent to those under POPIA.

5. Cookies and Tracking

Our website uses cookies to:

  • Enhance your browsing experience

  • Store user preferences

  • Track analytics and site usage

You can control cookie settings via your browser. Disabling cookies may limit some site functionalities.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes encryption, secure servers, and regular software updates.

7. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate data

  • Withdraw consent for processing (where applicable)

  • Object to processing in certain circumstances

  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us at info@bodyhug.co.za.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., for tax or legal compliance).

9. International Transfers

Where your personal data is transferred outside South Africa (e.g., cloud service providers), we ensure such transfers comply with POPIA requirements and are protected by appropriate safeguards.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date". Continued use of our website after changes indicates your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@bodyhug.co.za
Phone: 087 265 8396

Bodyhug is committed to keeping your data safe and ensuring your shopping experience is secure and private.